Age Verification
Introduction
The Licensing act 2003 has been changed to make it a condition of all premises licences
and club premises certificates that a policy of age verification is in place in relation to the
sale and supply of alcohol. This course will provide you with a 'model policy', explain what
procedures you need to follow to verify the age and ID of young customers, and provide
some scenario training so that you can deal effectively with the conflict that sometimes
arises when sales are refused.
Short syllabus
- The law on age verification for alcohol sales
- What a policy on 'age verification' should say
- What the procedures are for putting the policy into practice
- Making the decision
- How to challenge for a proof of age
- Explaining why you're asking for a proof of age
- Identifying which proofs of age are acceptable and which are not
- Common conflict scenarios
- Refusing a 'proxy sale' of alcohol
- How to deal with an angry or abusive customer who won't take "no" for an answer
- Techniques to adopt if the customer won't accept a refusal to serve
- Getting away from a high-risk situation
- The consequences for failing to implement a policy on age verification for alcohol sales
