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Conflict Management

Course Overview

Conflict Management aims to create a working environment where everyone feels safe and supported. The course helps users to understand the various forms that conflict can take, recognise the signs of conflict, learn how good communication skills can assist in the management of conflict and what steps to take to resolve conflict in any situation.

  • Defining what conflict is
  • Causes of conflict at work and socially
  • Stages in conflict
  • How to stop conflict escalating
  • Seeing conflict from various points of view


HTML5 is compatible with Windows using Chrome, Firefox and Internet Explorer 9 or higher, Mac OS X and Apple iPads IOS7 or higher.
Microsoft Silverlight is compatible with Windows using Firefox and Internet Explorer 8 or higher and Mac OS X using Firefox and Safari.
Please note, Silverlight is no longer compatible with Google Chrome.


£30.00 + VAT

Price is per person. Discounts are available for group bookings.

Please be advised all courses expire within 1 year from the date of purchase.

Call 0151 647 1057 for more details.