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Customer Service

Course Overview

Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service.

  • The benefits of excellent customer service
  • Deliver excellent customer service
  • Handle complaints with care
  • Recognise & adapt to customer behaviour styles
  • Manage customer satisfaction levels


HTML5 is compatible with Windows using Chrome, Firefox and Internet Explorer 9 or higher, Mac OS X and Apple iPads IOS7 or higher.
Microsoft Silverlight is compatible with Windows using Firefox and Internet Explorer 8 or higher and Mac OS X using Firefox and Safari.
Please note, Silverlight is no longer compatible with Google Chrome.


£30.00 + VAT

Price is per person. Discounts are available for group bookings.

Please be advised all courses expire within 1 year from the date of purchase.

Call 0151 647 1057 for more details.