Age Verification
Learn how to say no
It is a legal requirement for all licensed premises to ensure an age verification policy exists in relation to the supply of alcohol on their premise. This course provides you with a 'model age verification policy' and explains the procedures you need to follow to verify the age and ID of young customers.
Our course offers:
- The law on age verification for alcohol sales
- What a policy on age verification should say
- Procedures for putting the policy into practice
- How to make the decision to ask for proof of age
- How to challenge for proof of age
- Explaining why you are asking for a proof of age
- Identifying which proofs of age are and are not acceptable
- Common conflict scenarios
- Refusing a 'proxy sale' of alcohol
- How to deal with an angry or abusive customer who won't take no for
an answer
- Techniques to adopt if the customer won't accept a refusal to serve
- Getting away from a high-risk situation
- The consequences for failing to implement a policy on age verification
for alcohol sales
Price: £30.00 + VAT
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