Service with a smile
Price: £30.00 + VAT
Exceed customer expectations. Deal with difficult customers positively. Make the most
from each customer visit. Excellent service and profit growth starts here.
Exceed customer expectations and sustain repeat business with a well motivated,
knowledgeable and up skilled workforce. This course will help you recognise what makes
excellent customer service, understand how to deal with difficult customers and represent
your organisation in a positive manner.
Course Overview:
• Identifying the benefits of excellent customer service
• Understanding the barriers to delivering excellent customer service
• Handling complaints with empathy and efficiency
• Developing a personal action plan to develop customer service skills
• Recognising and adapting to different customer behaviour styles
• Managing customer satisfaction levels and taking corrective action
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